For additional questions and support, send an email to shop@cochranesupply.com.
Visit our E-Commerce Sign-Up page. After submitting the form, your details will be reviewed within 1 business day.
Our e-commerce platform is linked to your company’s existing Cochrane Supply account and purchasing terms. Once our e-commerce team verifies your company information and employment, you will receive an email with access details for your e-commerce account.
If you are a new customer to Cochrane Supply, your request will be sent to one of our Regional Sales Leaders to verify your company’s information and your employment. Once verified, you will be emailed a Credit Application and Line card for your local Cochrane Supply branch.
Yes, here are some basic steps to do so.
- Add all desired items to your shopping cart.
- Before you “Proceed to Checkout” from your shopping cart menu, click on “View and Edit Cart.”
- Verify that your cart contains all desired items for your quote, as well as , and click the “Convert to Quotation” button, to go to the Request for Quote page.
- If necessary, use the comment fields on the Request for Quote page to include any important information for Cochrane Supply.
- Once you have finished, click “Request Quote.”
- An email notification will be sent to you with your Web Quote number, which can also be viewed in the Account RFQs tab under My Account.
For additional assistance with this process, email shop@cochranesupply.com.
Every company is setup with a default branch location that is closest to its billing address. If certain employees prefer to shop out of a different location, please contact your Cochrane Supply sales representative or our e-commerce team at shop@cochranesupply.com, and your user profile will be updated within 1 business day.
Certain items sold by Cochrane Supply are restricted for various reasons. Some restricted items require that you sign up for a program before you can purchase them, and others may be restricted by region.
For details on how to purchase restricted items, contact your local Cochrane Supply sales representative. They can confirm your company’s eligibility, and provide details on program requirements.
Contact your local Cochrane Supply salesperson or branch, or email shop@cochranesupply.com, with details for the missing product. They can confirm the product status and resolve any potential issues.
After adding Line Comments to the items in your shopping cart, make sure to click the “Update Shopping Cart” button before navigating away from the page or proceeding to checkout.
We are very sorry for the inconvenience. Please reach out to our Accounts Receivable department for more details:
- Phone: 248-588-9260
- Email: mvancil@cochranesupply.com.
At this time, only certain users have access to creating shipping addresses for your company’s Cochrane Supply account. Please contact your local Cochrane Supply sales representative or branch to have your shipping address added or changed.
Absolutely! Navigate to My Account, and select Account Invoices from the menu. Search by invoice number, order number, or PO number to locate your order. Once you have found it, click on the print icon to view your invoice. In the middle portion, you will find the tracking number listed. If for some reason it is not listed, please contact your local Cochrane Supply sales representative or branch, and they will be able to look up that information for you.
Yes! Navigate to My Account, and select Account Invoices from the menu. Search by invoice number, order number, or PO number to locate your order. Once you have found it, click on the print icon to view your invoice, and print it out using your web browser or other PDF software.
For questions regarding the content of the invoice, please contact our Accounts Receivable department:
- Phone: 248-588-9260
- Email: mvancil@cochranesupply.com.